Frequently Asked Questions
Everything you need to know about shopping with us.
What are your standard shipping rates?
We offer flat-rate shipping on all domestic orders, with free standard shipping available on orders over $150. Expedited shipping options can be calculated at checkout.
What is your return policy?
We accept returns on unused, unwashed items in their original packaging within 30 days of delivery. Please note that certain items, such as apothecary and final sale goods, are non-returnable.
How do I care for my Hawkins New York products?
Care instructions vary by material. Most of our glassware and ceramics are dishwasher safe, while our linens and wood pieces require specific care to maintain their quality. Detailed instructions are included on each product page.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping capabilities to more countries in the near future.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders. If you need to make a change, please contact us within 1 hour of placement and we will do our best to accommodate your request.
Are your products handmade?
Many of our collections are designed in-house and produced by skilled artisans globally. We prioritize high-quality craftsmanship and unique finishes that reflect our design philosophy.